What can we help you with?
If you can't find the answer to what you're looking for, feel free to contact us directly
For any customer service enquiries, you can email us at firstname.lastname@example.org You can also use our contact us page – just fill out the form, and we will receive your message.
If your email is about an existing order, please make sure that your message contains your order number. Without an order number, we may be unable to trace your purchase details.
The All Diamond service squad work Monday – Friday, 9:00 am to 6:00 pm. During these hours, we try to respond to emails within 2 two hours. Emails received while we are closed will be responded to as soon as possible on the next working day.
Telephone calls are welcome during our working hours. Outside of these hours or during national holidays your call will be answered, and details of your query taken down. Our customer service team will call you back as soon as possible during the next working day.
Our main telephone number is 020 8191 0113
If you are calling us from outside the UK, please call us on +44 20 8191 0113
Our customer service team is available from Monday – Friday, 9:00 am to 6:00 pm. Outside of these hours or during national holidays your call will be answered, and details of your query taken down. Our customer service team will call you back as soon as possible during the next working day.
Our website operates 24/7, every day of the year, meaning that you can place an order for All Diamond jewellery at any time.
Our customer service and dispatch department work UK business hours. Please feel free to communicate with us by live chat, phone and email from Monday – Friday, 9:00 am to 6:00 pm.
Customer service and dispatch are also closed for UK national holidays.
We have discreet and secure workshops, warehousing and administration, but at the moment we do not have conventional retail premises.
It is not possible to collect your order in person from our premises. We’d love to meet you, but insurance and security requirements make that impossible currently.
We have three ways that help you to check the progress of your order.
- Login to your account on our website using the email address and password you used when you made your purchase. You can log in to your account HERE.
- Email us at email@example.com – make sure to include the order number we sent you in the confirmation email after you placed your order.
- Telephone us at 020 8191 0113
from the UK. Outside the UK, please call on
- +44 20 8191 0113
When we have processed your order, we will send you an email with the estimated dispatch date for your purchase. The email will contain your order number which is needed when communicating with us about the order.
Our customer service team works from 9:00 am to 6:00 pm Monday to Friday.
We can only provide you with updates on your order if the estimated dispatch date has passed.
Yes, we do have a media contact: Person Unknown who can be contacted for media requests, interviews, high-resolution images or financial information. Please call on 020 8191 0113
in the UK or +44 20 8191 0113 from outside the UK.
You can send email to firstname.lastname@example.org.
Immediately after you place an order for All Diamond jewellery, an email will be sent out automatically.
The order confirmation email will tell you what you have ordered, the address to which your jewellery will be sent, the price of the goods you ordered and any other details that apply to your order.
If you cannot find the email after a few minutes there are two possibilities:
- Your email provider's spam filter has diverted the confirmation email into your spam folder. If you check your spam folder, you will probably find your confirmation email there.
- You might have given us the wrong email address – when this happens it is usually a mistyped address and happens quite often!
If the email is not in your spam folder or with your regular emails, please contact us, and we will sort the issue out with you. Please send us an email to email@example.com or call us on 020 8191 0113, or from outside the UK call +44 20 8191 0113
If you choose to call us, please note that our customer service team works from 9:00 am to 6:00 pm Monday to Friday.
If your business wants to provide corporate awards to your best employees, then we at All Diamond are happy to help you.
Our team is experienced in identifying and sourcing jewellery items that are ideal for your corporate rewards scheme.
We have corporate clients that include large retailers, fashion houses, banking, and finance. We support global brands and small businesses.
Please contact our corporate accounts manager, Peter Steele. Peter will help you set up programs such as long-term service rewards, performance and motivation awards, customer loyalty programs.
We can support your corporate reward scheme with drop shipping of awards, customer support, websites and brochures.
For full information about how All Diamond can support your corporate scheme, please contact Peter Steele at firstname.lastname@example.org.
We are happy to amend your order to, for example, change the delivery address, please email us at email@example.com. When you contact us to make any kind of change, please give as much detail as possible of the changes you wish to make. Always provide us with the order confirmation number, we sent out to you after you placed your order.
If you prefer, you can phone us on 020 8191 0113, or +44 20 8191 0113 from outside the UK. Please remember that our business hours are 9:00 am – 6:00 pm Monday to Friday. Emails sent during these hours are usually replied to within 2 hours of receipt.