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At All Diamond, we understand that you might want to return or exchange your new diamond jewellery – but we very much hope that you love everything you buy from us!
Our returns policy is friendly and straightforward: A no questions asked refund or exchange of all products for a full 30 days after signed receipt of all goods. This policy applies worldwide for international purchases.
To make refunds and exchanges as rapid and straightforward as possible, we have set up a system to help you. Please help us to help you by following the guide below.
- Before sending anything back to us, please contact us at firstname.lastname@example.org. Please tell us your order number so that we can track your purchase and the progress of your return and ask us for a RETURNS AUTHORISATION NUMBER. We will then arrange for the return of your jewellery at no cost to you.
- We will reply to your request by email with the RETURNS AUTHORISATION NUMBER and full instructions for the secure return of your goods.
- Please make sure that your jewellery is returned to us in the same condition as it was purchased. You will need to ensure that your goods are returned with all its original packaging and tags intact.
Yes, there are some exceptions to our returns policy. Some types of rings are ineligible for returns, refunds or exchanges. Also, some types of earrings designed for pierced ears are ineligible for returns for hygiene reasons. Please read on to learn about returns policy exceptions and the reasons why returns cannot be accepted on some of our products.
In every case, where there is an exception to our returns policy, you will be told about it before you confirm your order. We will ask for your consent before you make any payment to us. At All Diamond, we want you to be fully informed before purchasing from us.
1) Outsized rings
All Diamond are happy to accept returns for all unworn Ladies' and Men's rings in most sizes. Ladies rings from J to Q sizes and Men's rings from R to W can be returned. All other sizes are considered 'outsized' and cannot be returned for refund or exchange. In most cases, we can resize your ring for a small charge. Please check out our ring resizing service HERE.
2) Wedding rings
Our wedding rings, for men or women, are ineligible for returns.
3) Some of our eternity rings
A few of our eternity rings from our 18K white gold, yellow gold or platinum ranges cannot be exchanged or refunded.
4) Engraved Items
All items that are engraved are not refundable.
We carry hundreds of different styles of eternity rings, each with around 40 finger sizes. Due to the enormous stockholding requirements, most of our eternity rings are handmade to your specific order.
Because each of these rings is, essentially, unique to each purchaser, we are unable to offer refunds or exchanges on them.
If you have questions or need advice about a planned eternity ring purchase, please email us on email@example.com for a conversation with one of our expert jewellers.
If you have ordered the wrong size, and it can happen, mainly if the ring is a surprise gift, we can usually resize the ring for you. For more information about our ring resizing service, click HERE.
In brief, the standard cost for resizing is just £49. The exact price can vary depending upon the amount of resizing needed and upon the style of the ring.
Please note, some rings such as some styles of eternity ring cannot be resized. If the ring you are planning to buy is not resizable, we will tell you before you confirm the purchase and make payment. You will be asked to confirm your agreement before accepting your payment.
For guidance on any ring sizing questions, please contact us at All Diamond on 020 8191 0113 and talk to one of our expert jewellers before placing an order.
We will help you to make a good choice.
Yes, you can cancel your order before we send it out to you.To cancel your order, please email us at firstname.lastname@example.org.
You can also use our contact page to cancel an order.
To cancel your order, please make sure that you have the original order number to hand so that we can trace your purchase and carry out your instructions.
All Diamond processes any refund request very soon after we receive your goods from the carrier. Refunds take some 3-5 days to appear back on your card, bank or Paypal account.
This delay is the processing time of the card company. Some banks and credit card companies take longer to process refunds than others. This part of the refund process is outside of our control.
When you return an item to All Diamond, we unpack it and inspect it to make sure that it is unworn and in unsold condition.
Once this has happened, we issue an immediate refund through the same method as you used to pay for the goods. We will send you an email when the refund has been authorised. Your payment processor will then take some 3-5 days to return the money to your account.
To make sure that your return and refund are processed as fast as possible, please help us to help you by printing out the email we sent showing the RETURNS AUTHORISATION NUMBER. Enclose that email with the goods you return to All Diamond. We will remind you to do this when we send out the RETURNS AUTHORISATION NUMBER and returns instructions.
If you forget to send us the printed-out email, then your refund will take longer to process. We will need to trace the origin of the package and match it up to you, the owner.
All Diamond will always refund your payment using the same payment method as you used to make your purchase.
So, if you used a credit card, it will be to the same credit card, a bank payment will go to your bank account, PayPal to PayPal, and so on.
At All Diamond, we do our best to give all product measurements as accurately as possible.
Making handcrafted jewellery like ours is a complex process, and sometimes small variations of up to 10% can occur.
This variation is more likely to be seen on rings larger than Q size or smaller than J size where the widths quoted may vary slightly.
For more information about product measurements, please check out our article on product measurements HERE.
All Diamond guarantee our products for a lifetime. We guarantee that our products will be free from manufacturing defects and bad craftsmanship during this period.
Also, we guarantee that our products are of natural origin (unless clearly stated otherwise before purchase).
Every piece is hallmarked according to UK legislation, guaranteeing that all relevant materials have been checked for quality by a UK government-approved agency.
We check our jewellery before it is despatched to you. If you find that it is damaged or defective on receipt, we will immediately replace or repair it free of charge. If you prefer, we will give you a refund.
All Diamond declares that all diamond used in the jewellery we supply comply with United Nations resolutions and their production did not fund conflicts.
You can contact All Diamond in all the following ways:
Email us: email@example.com
Telephone us on: 020 8191 0113
Send mail to our postal address: 107-111 Fleet Street, London, EC4A2AB, United Kingdom
Our trading hours are:
We work long hours, so please try to contact us outside these hours! We may not be immediately reachable during national holidays.
NB. If you return goods to our postal address without a RETURNS AUTHORISATION NUMBER, there is likely to be a delay inprocessing refunds or exchanges of 2-3 days while we work to track down your order details.