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Returns & Refunds
How can I return, or exchange products ?
The details of our returns policy
Are there any exceptions to your returns policy?
Why are some eternity rings not returnable?
I ordered the wrong size what can I do?
Can I cancel my order before it is dispatched to me? ?
How Long Will A Refund Take?
How Will My Refund Be Paid?
Are Product Sizes and Measurements Accurate?
How Long Is Your Jewellery Guaranteed?
What if my purchase is delivered damaged or faulty?
Is my purchase made with conflict-free diamonds?
How can I contact All Diamond?
How Can I Email You?
How Long Does It Take To Respond To Communications?
Which Is The Best Number To Telephone You?
What Are Your Opening Hours?
Do You Have A Normal Shop And Showroom?
How Can I Check Up On My Order?
Do You Have A PR And Media Contact?
I Can’t Find My Order Confirmation
Does All Diamond Offer Corporate Accounts?
Can I Amend My Order?
Do You Deliver Internationally?
Can you deliver to a specific deadline?
What Is A Diamond Certificate?
How will my jewellery be delivered?
How long does international delivery take?
Can you deliver to a particular deadline that I might have?
Will I have to pay import duties and taxes?
Can All Diamond deliver to my country?
How does my order get processed?
Why didn't I receive a confirmation email after my order?
How can I check my order status?
Why is my order delayed?
What if my order is overdue?
I was not at home when the jewellery arrived, what happens now?
What time of day are deliveries made?
How Much Do You Charge For Delivery?
Is My Jewellery Insured While It Is In Transit To My Delivery Address?
Can You Deliver To An Address Different To My Home?
Is it Possible To Deliver To BFPO Addresses?
Are Purchases Delivered To BFPO Addresses Free Of VAT?
How Accurate Are Your Product Measurements?
How Do Measurements Vary The Rings You Sell?
How Can All Diamond Offer Such Big Savings On Its jewellery?
What Quality Are The Diamonds Used In Your Jewellery ?
Is All Diamond Jewellery Nickel-Free?
Do You Provide Insurance Valuation Certificates?
Are Your Diamonds Conflict Free?
Is Your jewellery Hallmarked?
For How Long Do You Guarantee Your Jewellery?
What Is Excluded From Your Guarantee Coverage?
What Happens If I Accidentally Damage Or Lose My All Diamond Jewellery?
How Big Are The Diamonds In The Jewellery I buy From All Diamond?
How Secure Is Your Website And Online Store?
Can I Place My Order By Telephone?
Problems With Placing Your Order?
Purchase Declined By Your Bank
Verified By Visa / MasterCard Secure Code
Our Account System Cannot Trace Your Postcode
Your Credit Or Debit Card Have Not Been Charged For Your Purchase
Any Other Order Problems
How Can I Pay For My Purchases?
How Can I Check The Progress Of My Order?
I Have Lost My Account Password!
Do You Offer Discount Vouchers And Coupons?
How Can I Use Your Discount Codes And Vouchers?
Why Should I Upgrade The Size Of The Diamond In The Jewellery I Purchase?
When should you consider upgrading the size of your diamond?
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