For any customer service enquiries, you can email us at help@alldiamond.co.uk You can also use our contact us page – just fill out the form, and we will receive your message.

If your email is about an existing order, please make sure that your message contains your order number. Without an order number, we may be unable to trace your purchase details.

The All Diamond service squad work Monday – Friday, 9:00 am to 6:00 pm. During these hours, we try to respond to emails within 2 two hours. Emails received while we are closed will be responded to as soon as possible on the next working day.

Telephone calls are welcome during our working hours. Outside of these hours or during national holidays your call will be answered, and details of your query taken down. Our customer service team will call you back as soon as possible during the next working day.

Our main telephone number is 020 8191 0113

If you are calling us from outside the UK, please call us on +44 20 8191 0113

Our customer service team is available from Monday – Friday, 9:00 am to 6:00 pm. Outside of these hours or during national holidays your call will be answered, and details of your query taken down. Our customer service team will call you back as soon as possible during the next working day.

Our website operates 24/7, every day of the year, meaning that you can place an order for All Diamond jewellery at any time.

Our customer service and dispatch department work UK business hours. Please feel free to communicate with us by live chat, phone and email from Monday – Friday, 9:00 am to 6:00 pm.

Customer service and dispatch are also closed for UK national holidays.

We have discreet and secure workshops, warehousing and administration, but at the moment we do not have conventional retail premises.

It is not possible to collect your order in person from our premises. We’d love to meet you, but insurance and security requirements make that impossible currently.

We have three ways that help you to check the progress of your order.

• Login to your account on our website using the email address and password you used when you made your purchase. You can log in to your account HERE.
• Email us at help@alldiamond.co.uk – make sure to include the order number we sent you in the confirmation email after you placed your order.
• Telephone us at 020 8191 0113
  from the UK. Outside the UK, please call on
• +44 20 8191 0113

When we have processed your order, we will send you an email with the estimated dispatch date for your purchase. The email will contain your order number which is needed when communicating with us about the order.

Our customer service team works from 9:00 am to 6:00 pm Monday to Friday.

We can only provide you with updates on your order if the estimated dispatch date has passed.

Yes, we do have a media contact: Person Unknown who can be contacted for media requests, interviews, high-resolution images or financial information. Please call on 020 8191 0113

in the UK or +44 20 8191 0113 from outside the UK.

You can send email to help@alldiamond.co.uk.

Immediately after you place an order for All Diamond jewellery, an email will be sent out automatically.

The order confirmation email will tell you what you have ordered, the address to which your jewellery will be sent, the price of the goods you ordered and any other details that apply to your order.

If you cannot find the email after a few minutes there are two possibilities:

• Your email provider's spam filter has diverted the confirmation email into your spam folder. If you check your spam folder, you will probably find your confirmation email there.
• You might have given us the wrong email address – when this happens it is usually a mistyped address and happens quite often!

If the email is not in your spam folder or with your regular emails, please contact us, and we will sort the issue out with you. Please send us an email to help@alldiamond.co.uk or call us on 020 8191 0113, or from outside the UK call +44 20 8191 0113

If you choose to call us, please note that our customer service team works from 9:00 am to 6:00 pm Monday to Friday.

If your business wants to provide corporate awards to your best employees, then we at All Diamond are happy to help you.

Our team is experienced in identifying and sourcing jewellery items that are ideal for your corporate rewards scheme.

We have corporate clients that include large retailers, fashion houses, banking, and finance. We support global brands and small businesses.

Please contact our corporate accounts manager, Peter Steele. Peter will help you set up programs such as long-term service rewards, performance and motivation awards, customer loyalty programs.

We can support your corporate reward scheme with drop shipping of awards, customer support, websites and brochures.

For full information about how All Diamond can support your corporate scheme, please contact Peter Steele at help@alldiamond.co.uk.

We are happy to amend your order to, for example, change the delivery address, please email us at help@alldiamond.co.uk. When you contact us to make any kind of change, please give as much detail as possible of the changes you wish to make. Always provide us with the order confirmation number, we sent out to you after you placed your order.

If you prefer, you can phone us on 020 8191 0113, or +44 20 8191 0113 from outside the UK. Please remember that our business hours are 9:00 am – 6:00 pm Monday to Friday. Emails sent during these hours are usually replied to within 2 hours of receipt.

We will always provide measurements that are as accurate as we can possibly manage. However, handcrafted jewellery of the type we manufacture and sell at All Diamond goes through a complex and intricate manufacturing process, and some size variations may occur. Small size variations, coming as they do from the handwork involved in manufacture may be up to 10%.

Let us use eternity rings as an example because these come in a vast range of finger sizes. Each style of eternity ring we carry comes in around 50 different finger sizes. We must ensure that each ring has the same weight of diamond no matter what the finger size of the ring might be.

A smaller size ring such as an H will need fewer diamonds around the band than for a bigger ring such as a size Z ring. So that every ring has the same weight of diamond, we must use fewer diamonds in the smaller ring. When this happens, each diamond will be slightly wider than in the ring with the larger circumference.

In almost every case, the differences between rings of different sizes are tiny and unnoticeable except by comparing two rings of the same style but different size. The important thing is that you always get what you paid for in terms of the diamond weight.

We at All Diamond work hard to bring you the best value for the jewellery that you buy. We have some advantages over other diamond jewellery retailers. As an online business, we do not have to pay for expensive shop rents. Because we do not have a costly chain of shops, we save money on staff wages, costly but beautiful displays, lighting and furnishings. The prices you pay do not even include the costs of the security equipment and personnel protecting our goods in multiple locations.

We work from non-glamourous workshops and warehousing and pass all the savings on to you.

The quality of our jewellery is of a higher quality than is usually found in traditional jewellery stores. Our range of handcrafted diamond jewellery is unmatched by any conventional jeweller.

Our team of craftspeople and expert jewellers work to bring you the best in UK hallmarked and handcrafted jewellery.

All Diamond has chosen to sell only high-quality diamonds. There will be no obvious flaws in any of the diamonds we sell in our jewellery. Also, all our diamonds are guaranteed to be conflict-free.

All our diamonds are from the following five highest grades of diamond:

Premium, H/Si, G/Si, G/Vs and E/Vs.

Each item on our website is clearly labelled with the diamond quality used in its manufacture, so you will know precisely what you are getting.

For more information about diamond quality please check out our diamond buying guides and information about diamond quality Here, here and here.

All our jewellery is nickel-free. Nickel is often used in jewellery in a mixture (alloy) with other metals, but some people are sensitive to the metal when it is in close contact with their skin. For this reason, we have chosen to not use nickel in any of our jewellery. However, some people are sensitive to other metals as well. If you, or the recipient of any jewellery gift, is sensitive to other metals, please contact us. We will be happy to provide you with specific guidance before you make your purchase decision.

In addition, you can find out more about sensitivity and jewellery metals in our article here.

Yes, all our jewellery is accompanied by a certificate of valuation. Your certificate shows the recommend retail price of the item, the buyer’s name and address and the purchase date. The certificate has two purposes:

1) To prove ownership of the jewellery

2) To show the value of the jewellery piece for insurance companies.

In addition to the insurance valuation certificate, most of our diamond jewellery also has a diamond grading certificate for the major stone(s) which reports on the quality of the diamond according to the 4 Cs of clarity, cut, colour and carat weight. You can find out more about why you should have a diamond grading certificate in our article on the topic here.

All the diamonds used in All Diamond jewellery products are guaranteed to be ethically sourced and conflict-free.

This declaration adheres to the code of conduct we follow as a member of the National Association of Jewellers

Learn more about the National Association of Jewellers HERE

Learn more about conflict diamonds HERE

All our jewellery made with gold, silver, platinum or palladium carries a UK issued hallmark stamp.

Under UK law, all items sold in the UK sold as gold, silver, platinum or palladium must carry a hallmark issued by one of the UK Government Assay Offices. The hallmark ensures that the metal is of the required purity and is a guarantee of the standard of metal used to make your jewellery.

For more information about hallmarks, please read our article about hallmarking HERE.

At All Diamond, we are very proud of the quality of the jewellery that we make and sell. You can expect our expertly crafted jewellery to last a lifetime – or even longer. We guarantee all our jewellery against faults in manufacture for a lifetime. Our guarantee covers all repair costs and postage for any problem associated with the way that your jewellery was initially made.

If you discover a defect in the manufacture of our jewellery, we will rectify any defects, remake the piece, or exchange the item at no cost to you.

Please note, we guarantee that our diamonds are conflict-free and that all our silver, gold, platinum and palladium jewellery carries a UK Government Assay Office hallmark in compliance with UK law.

All our jewellery is sold with a 30-day money-back guarantee. The only exception is for jewellery that we make especially for you and for small amount of rings in selected sizes.

Please check out our full refund and returns policy HERE.

Our guarantee covers defects in manufacture but does not cover loss or damage caused by the actions of yourself or any other person.

For example, damage caused by dropping a ring down a waste disposal unit, banging a ring against a hard surface such as a wall or doorway, or vacuuming up an earring would not be covered because any damage will be due to the event and not due to a manufacturing issue. We strongly advise all customers to take out an insurance policy to provide cover against accidental or intentional damage by the owner or third parties.

Please note, we will always do our best to help you so whatever happens to your jewellery, whether it is your fault or ours.

We recommend that you return the item to us for an expert assessment. We will then repair the item for free if covered under our guarantee or repair the item for a small fee if the damage is not due to manufacturing defect.

If there are any charges to be made, we will tell you before carrying out any work, give you a price for the work, and only proceed with your consent.

Our customers take great care of their All Diamond jewellery, but bad things happen outside of their control. We strongly recommend that you take out jewellery insurance that gives worldwide cover that includes accidental loss or damage. Please read our article about jewellery insurance HERE.

Its weight in carats measures the size of a diamond. A one-carat diamond weighs 0.2 grams. The size of the diamond in millimetres varies according to the diamond's shape and how it is cut. A diamond that has a large flat surface at the top and is shallow in depth such as an oval or square will look larger than a round brilliant diamond even if the carat weight is the same.

Please note that when a piece of jewellery that we sell shows a weight in carats, the weight is for all the diamonds in the piece. This weight is the 'total diamond weight'. For example, if you buy an eternity ring with several diamonds around the band of the ring, the carat value of the ring is the weight of all the diamonds in the ring added together. If you are buying a pair of earrings, the carat weight is the weight of all the diamonds in both the earrings. For more information about diamond sizes and weights, please read our article HERE.

At All Diamond, we take security very seriously, both in our physical premises and our website and online store. To protect your purchases and banking details, we have taken several steps to ensure top-grade security.

Firstly, we protect our website using an SSL certificate issued by a trusted authority that guarantees that you are on the real All Diamond site and not a fake site. More than that, though, the certification we use means that your information such as passwords and credit card information is safe when sent to our website.

You can quickly check that you are safe by clicking on the padlock icon in your browser address bar. When you click, you will see all the security information about the certificate. Most of it is technobabble, but you will see words like these:

Connection is secure

Your information (for example, passwords or credit card numbers) is private when it is sent to this site.

Most of our clients prefer to make their purchases online, but we are delighted to help you make your purchase by telephone. We do not offer 24-hour service for telephone purchases.

Our sales team is available from 9:00 am to 6:00 pm Monday to Friday (UK time). We are not open for national and bank holidays.

Our sales team are available on 020 8191 0113 or +44 20 8191 0113 if you are calling from outside the UK.

When you telephone All Diamond to place your order please can you make sure that you have to hand the product reference number for any items you want to buy. The product reference number is on the item’s product page by the price and description information. If you are ordering a ring, we will need to know the ring size. For information about ring sizes and how to decide which size to buy, especially for gifts, please check out our article about ring sizes HERE.

While we always hope that your All Diamond purchase goes smoothly, sometimes things go wrong. Most of the time, you will see error messages with guidance to solve the problem, and things get back on track very quickly and easily.

Here are some of the most common issues that we see and their solutions.

Sometimes a credit or debit card purchase is declined by the bank during the authorisation process. Often, this has nothing to do with your credit limit or available money. The problem arises because your bank or card issuer has picked up a purchase that is outside of your typical pattern of spending. After all, buying an expensive engagement ring is not something most of us do very often!

To solve the problem and complete your order, you should contact your bank or card issuer, usually the security department, and ask them to authorise the purchase. Check the back of your credit or debit card. You should see a telephone number. Call the number shown. You will be asked some security questions, and then the operator will be able to clear your card to make your purchase. Now you will be ready to go to the All Diamond store and re-make your order without a hitch.

These programs are a recent additional level of security introduced by Visa and MasterCard. If you signed up for this program, you would have set up an additional password and security details. It is quite common for cardholders to forget these details. If this happens to you, then please try to remember your password or contact your card provider for a new password.

All Diamond uses an automated system to find addresses from postcodes. This saves a lot of time in entering addresses and prevents errors from mistyped addresses. Sometimes, especially with very new homes, the system is unable to identify your address. If this happens to you, please add your address details into the order form manually.

When you make a purchase on your debit or credit card, the full payment is usually taken from your card as soon as you confirm the purchase. The payment will show up on your card statement as All Diamond Ltd Or All Diamond.co.uk

Sometimes the payment is not taken right away; this happens if the item is out of stock. When this happens, we will contact you to check if you have a particular deadline or if an alternative product will meet your needs. We will only take payment from your card when we have confirmed that you are OK with the expected delivery of the goods or have chosen an acceptable alternative.

If we need to contact you in this way, we will do so during our regular business hours of 09:00 am to 6:00 pm, Monday to Friday.

The issues above are the most commonly found problems, but if you have any other problem with placing your order, please contact us by phone on 020 8191 0113 or +44 20 8191 0113 from outside the UK. You can email us on help@alldiamond.co.uk. In either case, we will work with you to enable you to make your purchase.

Sometimes the glitch goes away if you close and reopen your web browser and start the purchase process once again. If you do need to restart the purchase, you can go straight to the All Diamond shopping basket as your items will have been stored there.

A diamond certificate (or grading report) is a document that records the properties of a diamond such as quality, size, the grading of the diamond according to the 4 Cs (colour, cut, clarity, carat weight). The certificate is usually, but not always prepared by expert gemmologists working in independent gemmological laboratories.

Some diamonds sold by All Diamond are accompanied by a diamond certificate from the Gemological Institute of America (GIA) the leading independent diamond grading organisation.

Some jewellers refer to diamond certificates as diamond grading reports, diamond dossiers or diamond quality document.

The diamond certificate that accompanies our diamonds confirms the quality of the diamond, that it is a natural diamond, and confirms proof of your ownership. You could think of a diamond certificate as the diamond's passport or identity card.

For full information about diamond certificates or grading reports, please check out our articles HERE.

All Diamond Offers four different payment methods: Credit and debit cards, Bank

Transfers, PayPal and Finance.

1) Credit and Debit Cards

All Diamond accepts all major credit and debit cards for all purchases.

2) Bank Transfers

Paying for your All Diamond purchases with a bank transfer is easy. Simply follow the purchase and payment process on the website and when you reach the checkout page that asks for your card details, go to the bottom of the page and click the Pay By Bank Transfer button. This will trigger an email from us with our banking details and payment instructions. Your order will be processed as soon as we receive the payment into our bank account. With many banks, we will receive payment almost instantly, but, in some cases, there may be a short delay of a couple of days.

3) PayPal

As you go through the payment process, just select the PayPal option and initiate the payment through your PayPal account.

4) Finance/Instalments

To pay for your purchase on instalments your total order value must exceed £WSY. As you go through the purchase process in our online store, just click on the finance option on the checkout page. For more information about our finance options, please click HERE.

Telephone Purchases

Knowing how your order is proceeding makes the whole process more relaxed. We offer three ways to check up on the progress of your orders with us.

1) Use the email address and password you used to make your purchase to see the status of your order using our online updates page. You can log in HERE.

2) Email us on help@alldiamond.co.uk or use our contact page.

3) Call us at any time between 9:00 – 6:00 pm (UK time). The contact number is 020 8191 0113. If you call from outside the UK, please call +44 20 8191 0113.

It happens to us all. Don’t worry, here is how to get back into your All Diamond account. Just follow the instructions below.

1) Click on the link below. You will see the usual login boxes for ‘Existing Customers', that's where you would usually log in to your account.

2) Below the boxes is a link with the words ‘Forgotten your password?’. Click on this link.

3) You will be asked to enter the email address you used when you placed your last order. If you can't remember it, then you will find it on emails we have previously sent to you. Click the ‘SUBMIT’ button.

4) Our system will immediately send you an email with your password.

Click on this button to REQUEST A NEW PASSWORD

If, for any reason, our automated system does not work for you, please contact us, and we will fix the problem manually. You can email us on help@alldiamond.co.uk or call us on 020 8191 0113, from outside the UK, please use +44 20 8191 0113. Please call us between 9:00 am and 6:00 pm (UK time).

Occasionally we offer discount vouchers and special offer coupons. You might see these offers on this site or our partner websites.

Please note, vouchers and coupon codes will not work during periods when we are already offering store wide promotions such as Black Friday.

During the checkout process, you will see a box marked COUPON CODE. Enter your coupon code, and when the shopping cart updates, your discount will be applied.

NB. Only one coupon code can be used per purchase!

Many of our products have an option to upgrade the carat weight of the diamond used in the piece. Upgrading the carat of the diamond means that you are increasing the size of the diamonds in the jewellery you are buying.

The greater the weight of the diamond, the bigger and more impressive it will look.

Larger diamonds are always rarer than smaller ones, and that increases the size of your investment. Only consider upgrading the size of the diamond if you know that you already like the design and style of the jewellery and have adequate budget to buy a more impressive stone.

When thinking about increasing the size of the diamond, take note of the sizes of diamonds used in your other jewellery. Or, if buying a gift, consider the existing jewellery of the recipient, make your choice in the light of her other pieces.

Do you want this piece to be larger and more impressive than others that the recipient owns, or do you prefer that the piece blends with the recipient’s other jewellery?

Below you can see the different sizes of diamonds that All Diamond sells. Use the chart to get an idea of how much difference buying a larger carat weight diamond will make.

All Diamond only sells diamonds that are in the top five grades of diamonds. All our diamonds are of high quality and will not have any obvious flaws. However, if you want to buy the best possible quality with the greatest degree of sparkle, then choosing a higher grade of diamond will be a wise choice.

Will you notice a difference by moving up a grade? A higher-grade diamond will have a better sparkle, the very reason we love diamonds!

You will have the best quality diamond that your budget will allow!

Which is better, white gold or platinum?

White gold is more easily affordable than platinum. The disadvantage of white gold is that its colour comes from a thin plating of rhodium which can wear away in a matter of months exposing the yellow gold below. It is common for a white gold ring to need replating every year or so on jewellery worn daily such as engagement rings.

Platinum is more expensive to buy in the first place but will always retain its white sheen. If you would like to learn more about how to choose the precious metals used in your jewellery, please check out our article HERE.