What can we help you with?
If you can't find the answer to what you're looking for, feel free to contact us directly
At All Diamond, we take security very seriously, both in our physical premises and our website and online store. To protect your purchases and banking details, we have taken several steps to ensure top-grade security.
Firstly, we protect our website using an SSL certificate issued by a trusted authority that guarantees that you are on the real All Diamond site and not a fake site. More than that, though, the certification we use means that your information such as passwords and credit card information is safe when sent to our website.
You can quickly check that you are safe by clicking on the padlock icon in your browser address bar. When you click, you will see all the security information about the certificate. Most of it is technobabble, but you will see words like these:
Connection is secure
Your information (for example, passwords or credit card numbers) is private when it is sent to this site.
Most of our clients prefer to make their purchases online, but we are delighted to help you make your purchase by telephone. We do not offer 24-hour service for telephone purchases.
Our sales team is available from 9:00 am to 6:00 pm Monday to Friday (UK time). We are not open for national and bank holidays.
Our sales team are available on 020 8191 0113 or +44 20 8191 0113 if you are calling from outside the UK.
When you telephone All Diamond to place your order please can you make sure that you have to hand the product reference number for any items you want to buy. The product reference number is on the item’s product page by the price and description information. If you are ordering a ring, we will need to know the ring size. For information about ring sizes and how to decide which size to buy, especially for gifts, please check out our article about ring sizes HERE.
While we always hope that your All Diamond purchase goes smoothly, sometimes things go wrong. Most of the time, you will see error messages with guidance to solve the problem, and things get back on track very quickly and easily.
Here are some of the most common issues that we see and their solutions.
Sometimes a credit or debit card purchase is declined by the bank during the authorisation process. Often, this has nothing to do with your credit limit or available money. The problem arises because your bank or card issuer has picked up a purchase that is outside of your typical pattern of spending. After all, buying an expensive engagement ring is not something most of us do very often!
To solve the problem and complete your order, you should contact your bank or card issuer, usually the security department, and ask them to authorise the purchase. Check the back of your credit or debit card. You should see a telephone number. Call the number shown. You will be asked some security questions, and then the operator will be able to clear your card to make your purchase. Now you will be ready to go to the All Diamond store and re-make your order without a hitch.
These programs are a recent additional level of security introduced by Visa and MasterCard. If you signed up for this program, you would have set up an additional password and security details. It is quite common for cardholders to forget these details. If this happens to you, then please try to remember your password or contact your card provider for a new password.
All Diamond uses an automated system to find addresses from postcodes. This saves a lot of time in entering addresses and prevents errors from mistyped addresses. Sometimes, especially with very new homes, the system is unable to identify your address. If this happens to you, please add your address details into the order form manually.
When you make a purchase on your debit or credit card, the full payment is usually taken from your card as soon as you confirm the purchase. The payment will show up on your card statement as All Diamond Ltd Or All Diamond.co.uk
Sometimes the payment is not taken right away; this happens if the item is out of stock. When this happens, we will contact you to check if you have a particular deadline or if an alternative product will meet your needs. We will only take payment from your card when we have confirmed that you are OK with the expected delivery of the goods or have chosen an acceptable alternative.
If we need to contact you in this way, we will do so during our regular business hours of 09:00 am to 6:00 pm, Monday to Friday.
The issues above are the most commonly found problems, but if you have any other problem with placing your order, please contact us by phone on 020 8191 0113 or +44 20 8191 0113 from outside the UK. You can email us on email@example.com. In either case, we will work with you to enable you to make your purchase.
Sometimes the glitch goes away if you close and reopen your web browser and start the purchase process once again. If you do need to restart the purchase, you can go straight to the All Diamond shopping basket as your items will have been stored there.